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Return & Refund Policy


Non-defective Products

Products which are NOT defective, open, expired, damaged or unsuitable as discussed above, but which you want to return for whatever reason, can be returned within 7 days from delivery, as explained above under ‘Non-Defective Products’ by following the returns procedure set out in ‘Arranging Returns’ below.

Note: If you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not open the product or remove the product from its original packaging and/or use or fit the product.  Remember that BerNuCa Automotive Lighting may hold you liable for any damage you cause to the product (including its packaging) while in your possession.

 

Incorrect Product

If the incorrect Product is delivered to you by mistake (i.e it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact BerNuCa Automotive Lighting at admin@bernucatrading.co.za to notify BerNuCa Automotive Lighting thereof, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you, as quickly as possible.


When Is A Product "Defective" ?

 Please note that the following issues/problems will NOT render the product defective as aforesaid and will not entitle you to any repair, replacement or refund:

  • faults resulting from normal wear and tear;
  • where you, or someone unauthorised to do so by BerNuCa Automotive Lighting, has altered, repaired or damaged the product.


IMPORTANT: You should refuse to accept delivery of any product which is visibly damaged, and if you only discover the damage after the courier has left (e.g. an opened container), then you must report it to BerNuCa Automotive Lighting as soon as possible and within 48 hours. If only reported after 48 hours, it is reasonable for BerNuCa Automotive Lighting or its suppliers to determine that the damage was caused post-delivery.


STOCK SHORTAGES

In the event that BerNuCa Automotive Lighting is out of stock of a product ordered by you, BerNuCa Automotive Lighting must notify you thereof, whereupon –

  • in the event of a temporary out-of-stock situation, you shall be entitled either to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
  • in the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded. In being ‘fully refunded’ as aforesaid, you will be refunded the relevant purchase price and delivery charges, without having to pay any administrative or other charges.


ARRANGING RETURNS

If you want to return a product you have purchased from BerNuCa Automotive Lighting for any reason permitted under this Return & Refund Policy, you must in all instances

  • first notify BerNuCa Automotive Lighting thereof to inform us of the reason for your return by emailing admin@bernucatrading.co.za
  • ensure that the Product to be collected by the courier is packed so as to comply with the following:

the Product is properly protected;

save where being returned due to being Defective, the Product is still in its original packaging, together with all its documentation (if any), and in perfect condition for the purposes of resale (i.e. the product must not be damaged, scratched, soiled)


IMPORTANT: BerNuCa Automotive Lighting is not able to accept the return of any products which have not gone through the above process and may be sent back to you at your expense.

Please treat products and packaging with reasonable care while in your possession.  You may be liable for any damage you cause to a product (including its packaging) while in your possession.


PROCESSING OF REFUNDS

Should you be entitled to a refund for any reason, such refund shall –

  • Be credited to your BerNuCa Automotive Lighting shopper profile, in which case you have the right to request that the funds be paid into your bank account, being your bank account as reflected on BerNuCa Automotive Lighting records. BerNuCa Automotive Lighting will not, in this instance, pay funds into a third party bank account.

As refunds need to be processed by the banks, please note that the processing of refunds can take up to 5 working days from approval date.