Delivery Policy

Delivery Times

Our delivery times are within 7 working days for main city centres and within 10 working days for outlying areas. BerNuCa Automotive Lighting delivers from Monday to Friday, 08h00 till 17h00 and do not deliver on a Saturday, Sunday and any South African public holiday. BerNuCa Automotive Lighting wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Please note that once your order has been placed we cannot change your delivery address. Should you have any issues please contact us on admin@bernucatrading.co.za

Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.

Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all deliveries and accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product. In the rare circumstance that your item has a defect or is missing from your order please contact customer service on admin@bernucatrading.co.za

Confirmation email

As soon as your order is dispatched from our offices, you will be sent an email to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

Any delivery is subject to acts which is beyond the control of BerNuCa Automotive Lighting due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

Order Tracking

We will send you an email, with links to track your parcel.

Main Centres

Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth and East London can expect delivery within 7 working days.

Outlying Areas

Expect delivery within 10 working days.

Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

When do we start counting days? It depends on your payment method.